Occasionally an iPod or iPhone may freeze or fail to respond to your commands. This can happen for a number of reasons and does not necessarily indicate a serious problem. Sometimes they just need a restart much like the way your computer needs a reset once in a while.
Restarting an iPod or iPhone is a simple
procedure that will not erase any of your music, data files, or customized
preferences.
" Dumb
question. If the iPod is not responding and appears to
be frozen, what do I do? " ~
Lloyd
1. Check
that your hold switch is off by sliding the
switch away from the headphone jack. The hold
switch is located in the top corner of the iPod.
If you see orange, then
the iPod is locked. To unlock the iPod, slide the switch
in the opposite position.
2. Press
and hold the following combination
of buttons buttons simultaneously for approximately 10
seconds to reset the iPod.
iPod 1G to 3G (scroll & touch wheel iPods): "Menu" and "Play/Pause"
iPod 4G+ (includes
Photo, Nano, Video, and Mini): "Menu" and "Select Center Button"
iPhone & iPod Touch: "Menu" and "Sleep Button" (see image on right)
Shuffle: Turn it off. Turn
it on. Done.
If
you have an iPod Mini or 4th gen iPod or higher, then you need
to press the Menu and Select buttons. The Select button is the center button in the middle
of the wheel.
For
older iPods (1G - 3G) you'll need to press the Menu and Play buttons
to restart.
Upon reset, your will see
the iPod/iPhone name and the Apple logo. When this happens, you can let go - the iPhone/iPod is rebooting. If your battery is very low, you may have to attach your iPod/iPhone to a power
source.
NERD
NOTE: If you still can't get your iPod to restart,
try placing it on a table or flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
3. The iPod name
and the Apple logo will briefly appear upon a successful restart
before advancing to the Main Menu.
4. If you have your iPod/iPhone connected to your computer and iTunes open, then your
iPod/iPhone should mount and show up under "Devices" in the left iTunes sidebar. If your iPod/iPhone doesn't mount, please read this page: My iPod/iPhone Won't Mount or Update.
READER COMMENTS:
"I
just wanted to say thank you so much for setting up this
easy to use iPod Tech Support website. I dropped my iPod,
and I went into shock because I thought I had lost all
my songs and my $500 iPod. However, I realized it was
just frozen, and using your website, I was able to reset
my iPod,
keeping all my songs, but unfreezing my iPod. Thanks
again for everything. I really appreciate. One
thing though, I had a small problem unfreezing the iPod:
the hold switch was on. Just might be something u would
want to point out. Thanks
again and I know I am among many people that are thankful
for your assistance." ~
MaxMcC
"This page has been a tremendous help to me. It is easy to understand (and not talking down to people, such as myself who have had an Ipod for several months and have only tapped into the music-listening/40K songs feature and not all the other cool features). The site explains very clearly in both text and graphics how one needs to fix a frozen Ipod. Explaining about the hold button is also very helpful, since if you're not used to one, it could accidently get pushed. Thank you very much." ~David
"got into a a big PANIC when my ipod froze on me, thanks to the website it got fixed in no time and no music was missing and the panic was gone, thanks for posting all the info!!!"
Copy
Music Off Your iPod Has a virus or hard drive crash wiped out your entire music
collection on your computer? No problem. Here's how to copy music off
your iPod and back onto your computer.
Erase
Your iPod Is your iPod acting funny? There are a number of things that
can be wrong with it, but this super fixsolution will
cure most problems.
Do
Not Disconnect Won't Go Away Are
you trying to eject your iPod from your computer but the "Do Not
Disconnect" won't go away? Don't worry, this is a common problem
with a fairly easy solution.
VIP
iPod Repair & Mod Service If
you need some TLC for your iPod ASAP, contact us for our special
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Email or 
feed.
Occasionally an iPod or iPhone may freeze or fail to respond to your commands. This can happen for a number of reasons and does not necessarily indicate a serious problem. Sometimes they just need a restart much like the way your computer needs a reset once in a while.
2. Press
and hold the following combination
of buttons buttons simultaneously for approximately 10
seconds to reset the iPod.
iPhone & iPod Touch: "Menu" and "Sleep Button" (see image on right)
3. The iPod name
and the Apple logo will briefly appear upon a successful restart
before advancing to the Main Menu.
Has a virus or hard drive crash wiped out your entire music
collection on your computer? No problem. Here's how to copy music off
your iPod and back onto your computer. 
Is your iPod acting funny? There are a number of things that
can be wrong with it, but this super fix solution will
cure most problems.
Are
you trying to eject your iPod from your computer but the "Do Not
Disconnect" won't go away? Don't worry, this is a common problem
with a fairly easy solution.
If
you need some TLC for your iPod ASAP, contact us for our special
VIP repair service. We offer general or complex repair services as
well as many customization options.
